Vulnerable Customers - Guidance
At Stoneacre, while we look to treat our customers with the best of care at all times, we recognise that some customers may need this more than others.
In line with the FCA (Financial Conduct Authority), we want to ensure that we are treating vulnerable customers fairly, understand their needs, and have the right skills and capacity to recognise and respond to the needs of vulnerable customers.
Representative Example
This represents an average of the deals that our customers receive on other vehicles
We are a credit broker and a lender. We can introduce you to a limited number of lenders and their finance products. We will provide details of products available, but no advice or recommendation will be made. You must decide whether the finance product is right for you. We do not charge you a fee for our services. Lenders will pay commission to us (either a fixed fee or a fixed percentage of the amount you borrow) for introducing you to them, this may be calculated in reference to a variable factor such as (but not limited to) the vehicle age, your credit score and the amount you are borrowing. Different lenders may pay different commissions for such introductions.