Our most popular Motability questions...

From how the scheme works to paying for your car, it's all here

Am I eligible for the Motability Scheme?

There are various Mobility Allowances that enable someone to be eligible for the Scheme.

These include:

- Higher Rate Mobility Component of Disability Living Allowance (HRMC DLA)

- Enhanced Rate Mobility Component of Personal Independence Payment (ERMC PIP)

- War Pensioners' Mobility Supplement (WPMS)

- Armed Forces Independence Payment (AFIP)

You can also check your eligibility on the Motability 'Eligibility Checker'.

Why should I join the Motability Scheme?

If you're eligible for Motability, there are many reasons why it's beneficial to attain a car through the Scheme.

    - All insurance, breakdown assistance, servicing and maintenance is taken care of and is inclusive of the price.

    - You are able to choose the brand new car that suits both your needs and price, while also deciding who drives, every three years.

    - Prices are negotiated with our car manufacturers on a regular basis, helping you get the best car for less.

    - It only takes a few simple steps to get into a new car: choose the car that suits you, go to the dealership to test drive/see in the metal and then we'll complete the order with you.

How do I join the Motability Scheme?

Step 1. Choose your vehicle

Thinking about you needs and price, choose the car that suits you the best.

Step 2. Take a test drive/see it in the metal

Visit one of our dealerships to get a good feel for the car and see if it's right for you; taking it on a test drive will make sure of this.

Step 3. Make your order

Our Motability Specialist will take you through the order process from start to finish.

How do I pay for my Motability car?

If you are eligible for a Motability car, you can pay for it with your weekly mobility allowance. There are a few things you need to bear in mind:

- The overall cost of the scheme depends on the car you decide to lease.

- If you lease a car that costs more than the allowance you will have to make an advance payment.

- If you lease a car that is less you can use the remainder of your allowance as you please

- Payment will be made directly from your benefits agency every four weeks, so there’s no added hassle for you.

What is covered in the Motability Scheme?

In the Motability scheme, you make a payment every 4 weeks. This payment includes:

- Your car

- Insurance

- Repairs and Maintenance

- Breakdown assistance

Many of the most popular car adaptions are also free of charge.

What about the adaptions for my car?

There are many adaptions you can get to make your life easier. Most of the popular adaptions are free of charge but more extensive work will cost you extra.

There are three categories for adaptions:

- Access

- Stowage and seating

- Driving controls

Just tell us what you need to make your life easier and we will do all the work on your car so it’s ready for you to use when you collect it.

What kind of Motability car can I get?

There are a huge range of Motability cars across many different manufacturers. It should be easy for you to find a stylish car that suits your needs and price range. If you’re unsure about what is best for your situation, our in-branch Motability specialists will be able to help you.

Can someone else drive my Motability car?

Yes. You can have two named drivers on your car, these can be family, friends or carers. If you can’t drive, that’s fine, as long as the car is being used to benefit you and make your life easier. If you would like more than two people insured on your car, you can add a third for an additional cost.

Are there any rules about who I can add to my insurance?

Yes. Although you can add anyone to your insurance who is going to help you, there are some rules.

- The driver must have a full driving license.

- The driver must live within five miles of your address (request for drivers further afield will be considered but only if they are essential to helping you get around).

There are some rules surrounding younger drivers. These include:

- Drivers under 25 are restricted to cars under an ABI Insurance Group 16 or lower

- Drivers under 25 can only drive cars with a power output of 115bhp or lower

- Only one named driver under the age of 21 can be on the insurance

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