Ford Assistance
UK & European Breakdown Assistance
Ford Assistance is a breakdown cover for Ford drivers that is available anywhere in the UK and Europe. If you suffer the misfortune of a breakdown, Ford Assistance will help get your car recovered, repaired and back on the road as soon as possible.
All new Ford cars & commercial vehicles come with 1 years free Ford Assistance (*excludes Motability and contract hire vehicles), while all Ford Direct used cars come with 2 years' and used commercial vehicles with 18 months' Ford Assistance.
The service is available 24 hours a day, 365 days of the year to give you complete peace of mind knowing that Ford Assistance is there for you in the unfortunate instance that your car breaks down. You can rely on the quick response of the Ford Assistance team even if you are outside of the UK and in the EU.
- How Ford Assistance works
If your vehicle breaks down anywhere in the United Kingdom or Europe, simply call Ford Assistance and they'll be able to send out a roadside recover team as soon as possible. They will first aim to fix to problem with your car on the roadside, but if they are unable to fix the problem there and then they will provide additional help with providing a replacement vehicle, organising alternative travel and expenses, and hotel accommodation in some circumstances.
If your car breaks down in Europe and you have to leave your vehicle whilst you use alternative transport, Ford Assistance will recover your vehicle and if they are unable to fix it and arrange deliver at a UK address. Ford Assistance is available all day, every day, and they're just a phone call away wherever you are in the UK or Europe.
- Included in Ford Assistance cover...
- The use of a temporary loan vehicle for a maximum of two working days
- Limited cover for public transport costs for you and your passengers
- Pay for one night of accommodation for each passenger up to the cost of £50pp
- Provide alternative method of recovery if repairs cannot be completed before the driver's planned return home (applicable to situations outside of the UK)
- Ford Assistance may cover the cost of travel and accommodation for one person to collect the vehicle if the vehicle cannot be repaired before the driver's planned return home (applicable to situations outside of the UK with a maximum of £600 cover available)
- Single Destination Load Continuation Service for perishable goods (commercial vehicles only)
- How to contact Ford Assistance breakdown team
Important numbers to call following a breakdown
UK breakdowns & Ford One Call - 0203 564 4444
European breakdowns (any European country except England, Scotland Wales and NI) - 00800 8877 6611