We’re delighted to announce that Stoneacre Nottingham has been named Nissan Dealer Ambassador of the Year for FY25. This fantastic achievement recognises our team’s commitment to customer satisfaction, teamwork and outstanding aftersales service.
Since opening in August 2025, our Nottingham dealership has worked hard to establish itself and deliver a positive experience for every customer. Launching a new site brought its share of challenges, but our colleagues remained focused on what matters most: looking after our customers.
Winning this award is a proud moment for everyone at Stoneacre. It reflects the dedication, professionalism and teamwork that underpin the service we aim to provide across our business.
A Strong Start for Stoneacre Nottingham
Launching a new dealership takes planning, flexibility and a committed team. During its first year, Stoneacre Nottingham has had to introduce new systems, establish processes and operate from temporary facilities.
Despite these challenges, our colleagues maintained consistently strong customer satisfaction results. Their ability to adapt while keeping service standards high has been central to this achievement.
At Stoneacre, we know that a great customer experience depends on more than the facilities available. It comes from the people who welcome customers, organise workshop operations and provide support throughout the aftersales journey.
Our Nottingham team has demonstrated that commitment from the outset. The Nissan Dealer Ambassador of the Year award is well-deserved recognition of the hard work that has helped establish the dealership.
Celebrating the People Behind Our Success
Our colleagues are at the heart of everything we do, and this award is an opportunity to recognise some of the people who have helped Stoneacre Nottingham succeed.
Service Manager Emily Lyne, Workshop Controller James Lock and Regional Aftersales Manager Scott Brough have all played important roles in maintaining standards during a period of growth and organisational change.
Their leadership and teamwork have helped keep the dealership focused on delivering a positive customer experience, even while adapting to the demands of a new operation.
There’s another reason their achievement makes us especially proud. Emily, James and Scott all started their careers as apprentices within Stoneacre before progressing into senior roles.
Their journeys demonstrate how experience, dedication and development can open doors to new opportunities. We’re proud to see colleagues grow within our business and take on positions where they can support others and make a meaningful difference.
Their progression also reflects the importance we place on developing talent and recognising potential across our teams.
Putting Our Customers First
We believe the best dealership experiences are built around the needs of our customers. Whether someone visits us for vehicle servicing or aftersales support, they should feel informed, supported and confident in the service they receive.
That principle has guided our team at Stoneacre Nottingham throughout its early development. Maintaining strong customer satisfaction while adapting to new working arrangements takes cooperation and attention to detail.
We’re particularly pleased that this achievement recognises our contribution to both customer experience and aftersales excellence. Nissan selected Stoneacre Nottingham from its top-performing Dealer Ambassadors across the UK retailer network.
This recognition highlights the standards our colleagues work hard to maintain every day. It also encourages us to keep building positive relationships with the motorists who choose Stoneacre.
Recognition from Nissan
Roy Hurst, Aftersales Operations Manager at Nissan Motor (GB) Ltd, praised the Nottingham team’s dedication, teamwork and customer-focused approach.
“Stoneacre Nottingham’s achievement is a fantastic example of what can be accomplished through dedication, teamwork and a relentless focus on the customer.
“Launching a new dealership brings challenges, but the team consistently delivered outstanding service and embraced best practice from day one. This award is thoroughly deserved recognition for everyone involved and reflects the strength of the people behind the results.”
Looking Ahead with Pride
Being named Nissan Dealer Ambassador of the Year FY25 is a milestone worth celebrating. It recognises the work our Nottingham team has put into establishing a new dealership while maintaining a strong focus on customer satisfaction.
We’re proud of what our colleagues have achieved, from the leadership shown by Emily, James and Scott to the collective efforts of everyone who supports our customers.
As Stoneacre Nottingham continues to develop, we’ll build on this achievement and keep working to deliver the standards our customers deserve.
Congratulations to the whole Stoneacre Nottingham team. Thank you for your dedication, teamwork and commitment to putting our customers first.
Whether you’re looking for vehicle servicing, aftersales support or simply want to find out more about our dealership, our Stoneacre Nottingham team is ready to help.
Visit Stoneacre Nottingham today to explore our dealership, find our contact details and get in touch with the team.
