We are thrilled to share that Stoneacre Chesterfield has been officially recognised as an Industry Leader in the 2023 Automotive Reputation Report.
This prestigious report evaluates automotive dealers and brands using a “Reputation Score”—an exclusive, AI-powered metric that gauges brand health, customer sentiment, and business performance.
Celebrating Top-Tier Achievements
Out of 142 dealerships assessed across the UK, Stoneacre Chesterfield achieved incredible rankings:
- #1 Renault Dealership in the UK
- #4 Best Dealership Overall across all manufacturers
This achievement solidifies our standing as a frontrunner in customer satisfaction and online reputation management.
A Word From Our Leadership
“I am very proud of my team and their efforts in achieving this fantastic e-Reputation score. Most importantly, we always aim to provide our customers with fantastic customer service throughout the journey of purchasing their new car. Maintaining this high score throughout the year is a credit to my team—without their dedication to the customer experience, this wouldn’t have been possible.”
— Rhys Pearce, General Sales Manager (Suzuki, Renault, and Dacia) for Stoneacre
What is the Reputation Score?
The Automotive Reputation Report by Reputation highlights the leading OEM brands and dealerships in the United Kingdom. By analysing feedback from thousands of consumers, it tracks which businesses stand out during the crucial car-buying journey—from the initial search to long-term loyalty.
How it Works:
- The Scale: Dealerships are rated on a comprehensive scale from 0 to 1,000.
- The Criteria: The score factors in overall review sentiment across multiple platforms, the accuracy of local business listings, and various indicators of real consumer experiences.
- The Impact: It serves as a thorough, trusted gauge of a business’s online and physical standing across more than 70 industries.
Why Customer Feedback Matters
An excellent reputation isn’t just a badge of honour; it’s a reflection of consumer trust.
“A car is one of the most significant purchases many consumers make, and they are willing to pay more—meaning where they buy their car matters now more than ever. This makes customer feedback critical to business growth. Stoneacre Chesterfield has set itself apart by engaging with and taking action from customer feedback like online reviews, establishing itself as one of the top Automotive Dealers in the industry.”
— Anthony Gaskell, Managing Director EMEA at Reputation
Driving Forward
In the realm of automotive excellence, Stoneacre Chesterfield shines as a beacon of distinction. This accolade underscores our commitment to doing more than just selling cars—we are dedicated to fostering memorable, fulfilling journeys for our customers.
As we continue to set benchmarks in the automotive industry, Stoneacre Chesterfield stands as a testament to the power of prioritising customer satisfaction and listening to your feedback.
Thank you to our incredible team and our loyal customers for making this achievement possible!
