Apprentice Bodyshop Administrator

Apprentice Bodyshop Administrator

Closing Date 31/01/2022

Stoneacre Head Office, Omega Boulevard, Doncaster , DN8 5TX

We are looking to recruit ambitious, smart, motivated individuals to start their career and work in our friendly and fast paced Bodyshop department at Head Office. The role of the apprentice administrator will entail business admin, customer and IT skills.

With our great training and development programmes this is a fantastic opportunities for a successful career with plenty of opportunity to progress.

Duties: 

•Prioritising workload from centralised email inbox
•Qualifying and processing customer insurance claims
•Responding to emails as quickly as possible
•Booking estimate appointments and repair appointments
•Building rapport with internal sites / staff and external customers
•Dealing with own customer claims and keep customers ‘up to date’ daily
•General Admin

Are You / Have You?

•Confident in speaking on the phone
•Proven customer service experience / skills
•Good IT skills
•Good written and oral English skills due to the requirements of the role and dealing with external insurance companies – GCSE English Grade C minimum or equivalent
•Ability to handle objections and difficult situations
•Ability to work as a team as well as manage own time and daily activities
•An eye for detail

About the Candidate:

•MINIMUM - GCSE Maths and English or equivalent
•Computer literate, especially Microsoft Office / Excel
•Good communication skills / telephone manner with the ability to communicate at management level

This role is an apprenticeship and the successful individual will study NVQ Level 2 Business Administration. PLEASE NOTE THIS IS AN APPRENTICESHIP WAGE FOR THE DURATION OF THE APPRENTICESHIP.
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