Workshop Controller

Workshop Controller

Closing Date 30/10/2021

Stoneacre Harrogate, Broughton Way, Harrogate , HG2 7NY

Due to rapid growth at our Stoneacre Harrogate branch and the arrival of Ford we have an exciting opportunity available as Workshop Controller.

Job Purpose:

To manage the process of optimising workshop resources to meet agreed departmental budgets.

Reports to: Aftersales Manager

Key Responsibilities:

- Manage a safe workshop environment in accordance with HSO requirements

- Plan the distribution of work amongst the team taking into account individual skill levels

- Analyse and manage the effective use of workshop resources and monitor individual and workshop efficiencies to ensure the companies targets and KPIs are met

- Manage liaison between workshop and service reception on customer vehicle progress

- Supporting the Service Manager in day to day duties

- Carry out quality control in the workshop

- Offering exceptional customer service, including maintaining customer relationships

- Taking care of any customer issues or complaints professionally and timely

Key Competencies:

- Managing People
- Consumer and Market Focus
- Business and Commercial Know-How
- Brand Alignment

Experience:

- Previous experience within the automotive industry at Senior Service level
- Willing to attend manufacture training courses
- Competent in using ICT, Maths & English
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