Service Advisor

Service Advisor

Stoneacre Service Centre, Brimington Road N, Chesterfield , S41 9AJ

We are looking to recruit a reliable, flexible, smart and motivated individual to work within the Service team.

Job Purpose:

To be the main point of contact for customers requiring servicing or repair to their vehicles. Manage the flow of information between the workshop and the customer, whilst delivering excellent customer service at all times.

Key Responsibilities:

- To manage all customer interactions on behalf of the dealership

- Identify service needs and diagnose vehicle running problems where appropriate

- Establish understanding and an agreement with the customer of the work required

- Manage the handover and administration of customer vehicles

- Explain the work carried out on vehicle, ensuring customers full understanding and authorisation

- Manage any necessary liaison with department manager regarding customer dissatisfaction

- Follow up in line with dealership procedures

- Understand and follow brand service requirements

- Maintain product knowledge on the full product range

- Maintain relevant systems ensuring accuracy at all times

- Accurately complete job cards and reports, including any descriptions of faults reported by the customer

Key Competencies:

- Communication
- Customer Focus
- Relationship Building
- Brand Alignment

Experience:

- Previous experience within a Customer Service delivery role
- Willing to attend manufacture training courses
- Competent in ICT, Maths & English
- Must have a minimum of 1 year service advisor experience
- Preferred experience with RTC & Kerridge
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