Motorcycle Parts & Service Advisor

Motorcycle Parts & Service Advisor

Closing Date 30/10/2021

Robin Hood Harley Davidson, Meadow Lane, Nottingham , NG2 3GX

Robin Hood Harley Davidson is a multi award winning dealer over many years.

We require a Parts and Service Advisor to join our successful Harley Davidson franchise motorcycle business.

We are looking for someone who will bring their passion and enthusiasm for motorcycles and deliver the very best level of customer service to their work. This is an excellent opportunity for the right candidate to join a very successful, well established business, working with a successful premium motorcycle brand.

You can look forward to on-going training opportunities, career progression, a competitive salary and enjoy excellent benefits including pension scheme and generous staff discounts on a range of products and services including preferential lease deals on new cars and bikes.

The Role:
The role of Service & Parts Advisor plays a very important part in our dealership and is critical in helping achieve and maintain our customer service levels.

Main Duties:
  • Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the Service Department.
  • Booking bikes into the Service Department for work to be carried out, this could be in person or over the telephone.
  • Keeping customers informed of the progress of the bike while it is in the dealership.
  • Dealing with Customers purchasing parts and merchandise.
  • Liaising with the Manufacturer and using Manufacturer systems.
  • Invoicing Parts and Service customers.
  • Taking payments for Service work and Parts Purchases
  • Liaise with the driver for collections and deliveries
  • Carry out manufacturer & Company training
  • Maintain polite and good communication with your colleagues at all time.
  • Be prepared to undertake other reasonable duties as required.
  • To be successful in the role, it is essential that you are customer focussed and have an outgoing personality. In addition to this you will also need to be organised, able to multi-task and have the ability to manage a busy workload.

    Job Type: Full-time
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