Service Advisor- Doncaster

Reports to: Service Manager

Key Responsibilities

  • To manage all customer interactions on behalf of the dealership.
  • Identify service needs and diagnose vehicle running problems where appropriate.
  • Establish understanding and an agreement with the customer of the work required.
  • Manage the handover and administration of customer vehicles.
  • Explain the work carried out on vehicle, ensuring customers full understanding and authorisation.
  • Manage any necessary liaison with department manager regarding customer dissatisfaction.
  • Follow up in line with dealership procedures.
  • Understand and follow brand service requirements.
  • Maintain product knowledge on the full product range.
  • Maintain relevant systems ensuring accuracy at all times.
  • Accurately complete job cards and reports, including any descriptions of faults reported by the customer.
  • Key Competencies:

  • Communication
  • Customer Focus
  • Relationship Building
  • Brand Alignment
  • Experience:

  • Experience in a Service Advisor role is required
  • Willing to attend manufacture training.
  • Competent at using ICT, Maths & English.
  • Key Information

    Location

    Doncaster Unit 1, York Road


    Closing Date

    2018-12-31

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