Senior Service Advisor - Stockton

Job Purpose: To be the main point of contact for customers requiring servicing or repair to their vehicles. Manage the flow of information between the workshop and the customer, whilst delivering excellent customer service at all times.

Key Responsibilities:

  • To manage all customer interactions on behalf of the dealership.
  • Identify service needs and diagnose vehicle running problems where appropriate.
  • Establish understanding and an agreement with the customer of the work required.
  • Manage the handover and administration of customer vehicles.
  • Explain the work carried out on vehicle, ensuring customers full understanding and authorisation.
  • Manage any necessary liaison with department manager regarding customer dissatisfaction.
  • Follow up in line with dealership procedures.
  • Understand and follow brand service requirements.
  • Maintain product knowledge on the full product range.
  • Maintain relevant systems ensuring accuracy at all times.
  • Accurately complete job cards and reports, including any descriptions of faults reported by the customer.
  • Key Competencies:

  • Communication
  • Customer Focus
  • Relationship Building
  • Brand Alignment
  • Experience:

  • Previous experience within a Customer Service delivery role
  • Willing to attend manufacture training courses
  • Competent in ICT, Maths & English
  • Must have a minimum of 1 year service advisor experience.
  • Key Information

    Location

    Mill Volvo Stockton Preston Farm Business Park Avro CI


    Closing Date

    2019-12-31

    Apply Now

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