Customer Service - Digital Co-Ordinator

Be part of something unique as a Customer Service – Digital Co-Ordinator

We are big enough to matter but small enough to care and being a family business it’s great to mix personally with Directors as well as fellow employees as we put ‘people’ ahead in our business.


Come and join us at our Head Office at Thorne near Doncaster and enjoy:

- Salary £18000 (OTE £26,000)

- Delivering a flexible approach to shifts covering 38 hours per week covering department opening hours: Monday to Friday 8-8, Saturday 9-5 and Sunday 10-5

- 22 days’ holiday plus statutory with incremental holiday for length of service

- Onsite parking and subsidised canteen

- Close to Thorne North train station (4 /5-minute walk) OR easy access by car (close to M18 junction 6)

- Pension

- Offer incentives which include time off, pizza lunch, pamper days, days out, One Discount Card and more

- Staff discounts on MOT, Service and parts via Stoneacre

- New Car purchase at cost via Stoneacre, New Car purchase discounts for family and friends via Stoneacre

- Career progression and ultimately ‘Careers for Life’ thanks to our commitment to promotion within


To be an invaluable Customer Service – Digital Co-Ordinator you will carry out the following tasks:

- Manage incoming enquiries from various Manufacturers and sources to meet a timed response target

- Learn to understand our customer needs with a view to generate an appointment

- Provide exemplary customer service to all customers

- Deliver and exceed manufacturer standards including responding to enquiries within a set timeframe and at a standard pass rate set by the Manufacturer

- Develop customer relationships by providing a simple, seamless and efficient service

- Understand the importance of the role and the effect it has on the company as a whole


Be confident and be appreciated


To be an excellent Customer Service – Digital Co-ordinator you will:

- Have capable communication skills with a natural flair for conversation

- A passion for delivering excellence and being recognised for that excellence

- Be able to prioritise and structure your own work/time efficiently

- Be able to troubleshoot and have issue solving skills

- Have effective time management

- Be proud to represent some of the world largest car brands

Key Information

Location

Head Office Omega Boulevard


Closing Date

2020-12-31

Apply Now

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Copyright © 2020 DecideBloom Ltd, Registered office, Omega Boulevard, Capitol Park, Thorne DN8 5TX Company Number - 3003995. VAT Number - GB616996004

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