Apprentice Aftersales Data Analyst - Doncaster / Thorne

Duties include:

  • Daily downloading of Customer Service Index from various car manufacturers websites regarding Stoneacre performance / customer feedback and surveys
  • Importing information and producing Excel spreadsheets for analysis
  • Distribute reports to Branch Managers, Regional Managers and Directors
  • Responsible for the 'Motability' contract, downloading / collating and importing statistics
  • Training provided to audit branch procedures and processes to improve customer satisfaction
  • Contacting customers to carry out process questionnaires to gather feedback Setting up service plans for customers
  • Communicating on a daily basis with managers/regional managers and directors to collate/feedback information
  • About the Candidate:

  • MINIMUM - GCSE Maths and English or equivalent
  • Computer literate, especially Microsoft Office / Excel
  • Good communication skills / telephone manner with the ability to communicate at management level
  • Key Information

    Location

    Head Office Omega Boulevard


    Closing Date

    2019-01-16

    Apply Now

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