Finance Q&A - Personal Circumstances

How will you treat me as a vulnerable customer?

I am a vulnerable customer, and I'd like to know how I can feel confident you'll be able to meet my needs.


Answer from the Stoneacre finance team:

Hi David,

Many thanks for your question - at Stoneacre, while we look to treat our customers with the best of care at all times, we recognise that some customers may need this more than others.

In line with the FCA (Financial Conduct Authority), we want to ensure that we are treating vulnerable customers fairly, understand their needs, and have the right skills and capacity to recognise and respond to the needs of vulnerable customers.

For more information on this, please see this video.

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