Ford Assistance
Ford Assistance

Ford Assistance

Should you suffer the misfortune to break down at home or on the road in the UK or anywhere in Europe, Ford Assistance will help to get your car repaired, recovered and back on the road as soon as possible.

  • New cars & commercial vehicles come with 1 year's free Ford Assistance (excluding Motability & Contract Hire vehicles)
  • All Ford Direct used cars come with 2 years' Ford Assistance
  • All Ford Direct used commercial vehicles come with a minimum of 18 months' Ford Assistance.
  • How does it work?

    It's simple. If your vehicle breaks down anywhere in the UK or Europe, simply call Ford Assistance and someone will be sent out to help you as quickly as possible.

    If your vehicle needs a repair, we'll look to have that done locally. If that's not possible, you have the option of having your vehicle recovered.

    What's included?

    In addition to the standard repair and recovery, Ford Assistance may offer you one of the following extras:

  • The use of a temporary loan vehicle for a maximum of 2 working days.
  • Cover reasonable public transport costs for you and your passengers.
  • Pay for one night's accommodation up to £50.00 (excluding VAT & including breakfast) per person, per night.
  • Outside the UK, provide an alternative method of recovery if repairs cannot be completed before the driver's planned return home. Ford Assistance may cover the cost of one person's travel & accommodation to collect the vehicle at a later date (maximum £600).
  • Single Destination Load Continuation Service for Perishable Goods (Commercial vehicles only).
  • Important numbers

    In the event of a breakdown, you should call the following numbers:

    In the UK - 0800 111234 or Ford One Call on 0203 564 4444

    In any other European country - 00800 887 6611 or +33 426 8781

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    Please note we record all our calls to ensure that we give you the service you deserve.

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