Almost 80% of car service bookings now made online

By: Andy Newbound

Research shows servicing bookings have changed forever

Go back a few years, and if the Service Department of your local car dealer wasn’t inundated with phone calls, the manager would think something was wrong.

These days, walk into any busy service centre are you’re unlikely to be disturbed by a chirping phone. Silence rules. The world has changed.

According to a recent survey, most customers have now dispensed with making phone calls to their garage; preferring instead to book their next car service appointment entirely online.

Indeed, a staggering 79% of those asked claimed to now make their booking via their dealer’s website. Only 15% booked over the phone. And the days of face to face bookings look numbered, with just 6% of customers calling in.

Of course, in a world that is increasingly digitalised and connected, this should come as no surprise. Most of us can now access almost anything we want from the screen of a Smartphone in the palm of their hand. We all expoect ease and convenience in every walk of life, so why should the motor industry provide anything different?

Fortunately, at Stoneacre our customers are already accustomed to the one-click approach. Our website has been purposely re-designed to make interacting online simple and easy.

Servicing and MOT appointments (plus vehicle searches, part exchange valuations, even car finance) can all be arranged entirely from your Smartphone; letting you scheduled a time and date the suits you with just a few screen-strokes. All without ever having to speak with a friendly Stoneacre team member (unless you’d like to).

You’ll even receive an online quote. Meaning all you have to do is bring your car to your local Stoneacre Service Centre on the date you’ve arranged and leave the rest to us.

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Please note we record all our calls to ensure that we give you the service you deserve.